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Charles Schwab Ratings and Reviews
Top-Rated Products are highest-rated products that have received a substantial number of total customer ratings or reviews.
Top-Rated Products

Clients Speak™ is a ratings and reviews program that enables Schwab clients to post comments about their brokerage, retirement, and Schwab Bank checking accounts.

The goal of Clients Speak™ is to provide transparent feedback that helps Schwab improve its products and services and gives prospective clients a third party perspective when choosing a brokerage and banking firm.

We publish both the good and the bad. We do screen reviews to protect client privacy and security, and to make sure reviews are appropriately presented. More information about the program is listed at the bottom of the page.

Currently, reviews are collected as part of our monthly client satisfaction survey, and soon clients will be able to submit ratings and reviews directly on schwab.com.

For those without a Schwab account, we hope Clients Speak gives you a sense of what it's like to be a Schwab client. For more information about Schwab brokerage and Schwab Bank products and services, please visit schwab.com, give us a call at (866) 232-9890, or drop by one of our 300+ branches.

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

Information about Clients Speak™, Ratings and Reviews by Schwab clients

Ratings and reviews are submitted by clients voluntarily and are screened for acceptance in accordance with the Publishing Guidelines prior to publication. Please see the Publishing Guidelines for details regarding which reviews are published.

The average rating scores are based on published reviews for the indicated account(s) and services and do not incorporate ratings and reviews that do not satisfy the Publishing Guidelines. Ratings and reviews are added continuously and average ratings are updated dynamically as reviews are added or removed. During the period from 1/1/2011 to 11/13/2012, 2,844 reviews were submitted, 2,299 were accepted, and 545 were not accepted for publication in accordance with the Publishing Guidelines. Sorting of reviews by "Featured Reviews" first shows reviews selected by Charles Schwab & Co., Inc. and Schwab Bank based on subjective criteria deemed relevant at the time of selection including marketing priorities.

Ratings and opinions expressed by clients are not meant to suggest future performance or the suitability of any account type, product, or service for any particular client and may not be representative of the experience of other clients. Charles Schwab & Co., Inc. and Schwab Bank cannot guarantee the accuracy of the information included in client reviews. Ratings and Reviews are powered by Bazaarvoice, a 3rd party vendor not affiliated with Charles Schwab & Co., Inc. or Schwab Bank.

If you have additional questions or concerns about Ratings & Reviews or would like to verify its authenticity, please contact a Schwab representative at either 800-435-4000, the phone number on your statement, or by email at ratingsandreviews@schwab.com.

Options carry a high level of risk and are not suitable for all investors. Certain requirements must be met to trade options through Schwab. Please read the options disclosure document titled "Characteristics and Risks of Standardized Options."

Multiple leg options strategies will involve multiple commissions.

With long options, investors may lose 100% of funds invested. Multiple leg options strategies will involve multiple commissions. Spread trading must be done in a margin account. Covered calls provide downside protection only to the extent of the premium received and limit upside potential to the strike price plus premium received. Writing uncovered options involves potentially unlimited risk.

Supporting documentation for any claims or statistical information is available upon request.

Please contact a tax advisor for the tax implications involved in any options strategies referenced.

Schwab's StreetSmart Edge® is available for Schwab Active Trading clients. Access to NASDAQ TotalView® is provided for free to non-professional clients who have made 120 or more equity and/or options trades in the last 12 months, 30 or more equity and/or options trades in either the current or previous quarters, or maintain $1 million or more in household balances at Schwab. Schwab Active Trading clients who do not meet these requirements can subscribe to NASDAQ TotalView for a quarterly fee. Professional clients may be required to meet additional criteria before obtaining a subscription to NASDAQ TotalView. This offer may be subject to additional restrictions or fees, and may be changed at any time.

Restrictions apply: The $8.95 commission does not apply to foreign stock transactions, large block trading transactions requiring special handling, or restricted stock transactions. All broker-assisted and automated phone trades are subject to service charges. See the Charles Schwab Pricing Guide for details. Employee equity compensation transactions are subject to separate commission schedules.

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